Contact OSIsoft Technical Support
OSIsoft is proud to have a dedicated team of PI System support personnel operating around the world 24 hours a day.
Twenty-four Hour Help Desk & Telephone Support
Search Support
Email-based Technical Support
Online Technical Support
Remote Access
On-site service
Twenty-four Hour Help Desk & Telephone Support
You can contact OSIsoft Technical Support 24 hours a day. Use the numbers in the table below to find the most appropriate number for your area. Dialing any of these numbers will route your call into our global support queue to be answered by engineers stationed around the world.
| Office Location |
Access Number |
Local Language Options |
| San Leandro, CA, USA |
1 510 297 5828 |
English |
| Philadelphia, PA, USA |
1 215 606 0705 |
English |
| Johnson City, TN, USA |
1 423 610 3800 |
English |
| Montreal, QC, Canada |
1 514 493 0663 |
English, French |
| São Paulo, Brazil |
55 11 3053 5040 |
English, Portuguese |
| Altenstadt, Germany |
49 6047 989333 |
English, German |
| Manama, Bahrain |
973 1758 4429 |
English |
| Singapore |
65 6391 1811 |
English, Mandarin |
| Perth, WA, Australia |
61 8 9282 9220 |
English |
Support may be provided in languages other than English in certain centers (listed above) based on availability of attendants. If you select a local language option, we will make best efforts to connect you with an available engineer with that language skill. If no local language engineer is available to assist you, you may be routed to an English speaking engineer.
If all available Technical Support Engineers (TSEs) are busy assisting other customers when you call, you will be prompted to remain on the line to wait for the next available TSE or else leave a voicemail message. If you choose to leave a message, you will not lose your place in the queue. Your voicemail will be treated as a regular phone call and will be directed to the first TSE who becomes available.
If you are contacting one of our TSEs about an ongoing case, you can call the general numbers above and reference your case number and your call will be directed to the engineer assigned to your case, if that engineer is available. If not, another engineer will attempt to assist you.
Search Support
OSIsoft Search
Quickly and easily search the OSI Support Site, Support Solutions, Punchlists, Documentation and Support Bulletins using the advanced MS SharePoint search engine.
Email-based Technical Support
techsupport@osisoft.com
When contacting OSIsoft technical support via email, it is helpful to send the following information:
- Description of issue: Short description of issue, symptoms, informational or error messages, history of issue
- Message logs: See documentation for your PI system for information on obtaining message logs pertinent to the situation.
Online Technical Support
My Calls
Using OSIsoft's Online Technical Support, you may:
- Enter a new call directly into OSIsoft's database (monitored 24 hours a day)
- View or edit existing OSIsoft calls that you entered
- View any of the calls entered by your organization or site, if enabled
- See your licensed software and dates of your Service Reliance Program agreements
Remote Access
Remote Support Options
OSIsoft Support Engineers may remotely access your server in order to provide hands-on troubleshooting and assistance. See the Remote Access page for details on the various methods you can use.
On-site service
OSIsoft provides on-site service for a fee. Visit our On-site Field Service Visit page for more information.