24 Hour Telephone Support

You can contact OSIsoft Technical Support 24 hours a day with active Service Reliance Program (SRP). See SRP Terms and Conditions. Dialing any of these numbers will route your call into the global support queue to be answered by engineers stationed around the world.
 
Office Location
Number
Language
USA - San Leandro, CA
1 510 297 5828
English
USA - Johnson City, TN
1 423 610 3800
English
USA - Philadelphia, PA
1 215 606 0705
English
Argentina - Remote
0 800 444 1153 *
English, Spanish
Australia - Perth, WA
61 8 9282 9220
English
Bahrain - Manama
973 1758 4429
English, Arabic
Brazil - Sao Paulo
55 11 3053 5040
English, Portuguese
Canada - Montreal, QC
1 514 493 0663
English, French
Chile - Remote
1 230 020 1150 *
English, Spanish
China - Beijing
86 10 5810 7288
English, Mandarin
China - Shanghai
86 21 2327 8686
English, Mandarin
Colombia - Remote
01 800 518 3883 *
English, Spanish
Czech Republic - Frydek-Mistek
49 69 951 555 333
English, Czech
France - Paris
08 05 63 81 46 *
33 1 84 88 71 56
English, French
Germany - Frankfurt
49 69 951 555 335
49 69 951 555 333
German
English
Japan - Tokyo
81 3 6709 8511
English, Japanese
Mexico - Mexico City
001 877 367 6743
English, Spanish
Peru - Remote
0800 55646 *
English, Spanish
Russian Federation - Moscow
7 495 269 61 44
English, Russian
Singapore
65 6412 7622
English, Mandarin
South Korea - Seoul
82 2 6137 3633
English, Korean
Spain - Madrid
800 600 536 *
English, Spanish
UK - London
44 20 7087 3361
English
* Available from within country only.


Support may be provided in languages other than English in certain centers (listed above) based on availability of attendants. If you select a local language option, we will make best efforts to connect you with an available Technical Support Engineer (TSE) with that language skill. If no local language TSE is available to assist you, you will be routed to the first available attendant.

If all available TSEs are busy assisting other customers when you call, you will be prompted to remain on the line to wait for the next available TSE or else leave a voicemail message. If you choose to leave a message, you will not lose your place in the queue. Your voicemail will be treated as a regular phone call and will be directed to the first TSE who becomes available.

If you are calling about an ongoing case, be sure to reference your case number when you call so we can connect you to the engineer currently assigned to your case. If that engineer is not available, another engineer will attempt to assist you.