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Knowledge Base Article
KB01199 - How to subscribe to alerts and bulletins from Tech Support website
Product: PI Data Archive
Version(s): 2016
 

Question

How do I subscribe to alerts and bulletins (RSS feeds), follow the Tech Support web site on social media, or subscribe to email alerts?

How to subscribe to RSS and social media

  1. Scroll to the footer at the bottom of the Tech Support home page: https://techsupport.osisoft.com/
    st-widget-{image: RSS and social media links_Updated.png}
  2. From the group of buttons, choose an option:
    • To subscribe to Tech Support alerts and bulletins with RSS, select the button furthest to the right.
    • To go to the OSIsoft Learning Channel, select the YouTube option (the button furthest to the left).
    • To follow OSIsoft on social media, select the Facebook, Twitter, or LinkedIn buttons.

How to subscribe to e-mail alerts

To subscribe to e-mail alerts, go to My Support and select My Subscriptions.  You will be prompted to sign in if you have not already.  If you do not have an account, you can you can register for one regardless of whether you are a customer or not.

st-widget-{image: mySupport.png}

From the My Subscriptions page, you can then sign up for one or more categories of product alerts or release announcements as well as the Technical Support newsletter.
st-widget-{image: emailsubscriptions.png}

How to configure RSS in Outlook

You could configure RSS Feed Synchronization in Outlook. Feeds from OSIsoft TechSupport website will be delivered straight to your Outlook RSS Subscription folder.

Follow the steps below to Manually add an RSS feed to Outlook:
  1.  Copy the web address of the feed page from the address bar: https://techsupport.osisoft.com/Troubleshooting/rss 
  2. In Outlook 2016, click on File > Account Settings > RSS Feeds
  3. Create a new RSS feed and paste the web address above
    st-widget-{image: RSS_Outlook2016_Updated.png}
  4. Click on Add
Article ID: KB01199 Created: 2015-05-18
Article Type: Informational Last Updated: 2018-03-19